The touch strip along the front of a black glass cooktop set into a white counter, a small key symbol lit beside the power button and every zone dark.

Miele induction cooktop
showing u_

u_ on a Miele induction zone means no pan is detected: nothing is there, the pan is not induction-compatible, or it is smaller than the inner marking.

(844) 252-4077

Mon–Sat, 8am–8pm

  • Mode, not a failure
  • No repair needed
  • Source: Miele

Book a visit

Three short steps, about a minute.

or call (844) 252-4077

Before you book,
in this order.

Each step comes from Miele's own guidance for u_ on its cooktops. Follow it to the end: the last card says whether this is a visit.

01

Use a magnetic pan large enough to fill the space between the zone markings.

02

Center the pan so it covers the innermost marking of the zone.

03

If u_ shows with a known-good pan, book a visit.

Cleared?

The cooktop came right without a new part. If the same message returns while a zone or burner is on, or the top shuts itself down again mid-meal, treat it as a fresh problem and book it.

What not to do

u_ is not an error in the coil. It is the zone asking for the right pan.

What you may
notice with it.

The cooktop problems u_ tends to arrive with. Answer these at the cooktop before anyone is booked.

All problems

No repair indicated

Nothing to repair.

A state the cooktop was put in, or one it picked deliberately — a child lock, a demo mode that lights the keys but heats nothing, a residual-heat letter over a zone that is still warm, a prompt that no pan has been found. Nothing has broken and no part is called for.

In Miele's own words

No cookware has been placed on the cooking zone.
Miele USA cooktop support: u_ on the display Miele USA cooktop support: u_ on the display

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. From Miele's US cooktop support for induction models.

Miele u_ cooktop repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A parent and a teenager stirring a pan together over a gas cooktop set into a kitchen island
For the heart of your home.

Questions
about u_.

Can I clear u_ myself?
Use a magnetic pan large enough to fill the space between the zone markings.
Why does a small pan show u_ on my Miele?
If it is smaller than the innermost marking, the zone treats it as no pan.
Which pans work on a Miele induction cooktop?
Magnetic stainless steel, enameled steel and cast iron. Aluminum, copper and glass do not.
What does the innermost marking have to do with u_ on a Miele zone?
Miele says induction will not work if the pan is smaller than the innermost marking of the zone. In that case the zone treats the pan as missing and shows u_. A larger magnetic pan clears it.

Back to your everyday

Still showing u_?

Book with the code copied exactly, the full model number, and whether there is any smell of gas or burning — with a code in hand, that is where the diagnosis starts.

(844) 252-4077 Schedule a repair