A close view of the touch display on a black induction cooktop set into a stone countertop, a blurred unreadable code glowing on it and an owner's manual lying open beside it with out-of-focus pages.

Cooktop
Error Code

Characters or a blinking symbol appear on the cooktop display, it beeps, and a zone, or the entire cooking surface, stops working.

(844) 252-4077

Mon–Sat, 8am–8pm

5 checks before you book
5 questions that narrow it
6 causes, cheapest first

Book a visit

Three short steps, about a minute.

or call (844) 252-4077

What it
usually means.

A cooktop error code names the self-test the control could not pass. On a cooktop those tests cover the cooking surface and nothing else: radiant element temperature and limiters, the induction power board, coils and pan sensing, the cooling fan, the touch keys, ignition on electronically controlled gas models, and the link between boards. Not every code is a failure: a control lock, a showroom mode and a pan symbol are prompts. Codes are not shared across makers, and one maker may reuse a code with another meaning on another model line, so read any code together with the model number.

A technician kneels at an open base cabinet under a gas cooktop in a US home kitchen, shining a flashlight on the gas shutoff and the flexible connector.

The 6 causes, cheapest first

Answer these first

Which characters are on the display, and could any letter really be a digit, like a B for an 8?

Does the code come back after power has been cut at the breaker for five minutes?

Does it name one zone, or does it stop the whole cooktop?

When does it appear: at power-up, when a pan goes on, or after cooking for a while?

Can you find the model label? On a cooktop it is often under the burner box, reached from the cabinet below, or on a card tucked into that cabinet.

Check these
before you book.

Cooktop error code: 5 checks, and none of them costs anything.

Copy the code down character for character, or take a photo of the display.

If the code comes with heat that will not stop, a burning smell or smoke, switch off the breaker; with any gas odor, leave and call the gas utility from outside.

Find the model and serial label, often under the burner box or on a card in the cabinet below.

Also worth checking

Cut power at the breaker for five minutes, restore it, and see whether the code returns.
Check the code against the manual for your exact model, because some codes are prompts rather than failures.

How soon does it need a visit?

Most cooktop codes can wait for a scheduled visit. Treat it as urgent when the code warns of overheating, arrives with smoke or a scorched smell, or a zone goes on heating; turn off the breaker. Any gas odor means leaving the house and calling the gas utility from outdoors.

The causes,
cheapest first.

6 things cooktop error code turns out to be, from pan, lock or showroom prompt to induction coil or power board code.

The cost guide

01 no repair

Pan, lock or showroom prompt

A pan symbol, a lock symbol or a demo indicator can pass for an error code. The manual lists each one and how to clear it.
No repair: check it yourself
02 low to moderate

Zone temperature sensor or limiter code

The control saw a reading from a radiant zone's sensor or limiter that it cannot trust, and it stops that zone until the part is checked.
Fixed by radiant element repair See cooktop element not heating
03 low to moderate

Cooling fan or electronics overheat code

When the fan stalls or the air path under the counter is blocked, the board reports overheating and cuts zones. Clear the space below before booking.
Fixed by cooling fan and downdraft repair See cooktop fan runs constantly
04 low to moderate

Gas ignition or flame-loss code

Electronically controlled gas cooktops and some rangetops report a failed ignition or a lost flame. With any gas odor, leave and call the gas utility from outside.
Fixed by spark module and gas valve repair On a gas cooktop See cooktop burner won't light
05 moderate

Touch key or board communication code

A key held down by water or a pan, or two boards that have stopped talking to each other, each raise a code of their own.
Fixed by touch control repair See cooktop controls unresponsive
06 moderate to highest

Induction coil or power board code

Induction cooktops report coil, power stage and pan-sensing problems through codes specific to each model family.
Fixed by induction board and coil repair On an induction cooktop See induction cooktop not detecting pan