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A black glass cooktop with a razor scraper, a soft cloth and a small bottle of plain cream cleaner laid beside it on the counter.

Read first, book second

Cooktop
guides,
read first.

A cooktop repair guide is only useful if it answers the question you actually have, so these are split by what you are trying to find out — is this worth paying for, what is that noise, what can I check myself — rather than by which part of the appliance it concerns.

(844) 252-4077

Mon–Sat, 8am–8pm

  • 18 guides
  • 6 sections
  • No booking needed

Book a visit

Three short steps, about a minute.

or call (844) 252-4077

Work out what
you are dealing with.

Split by what you are trying to find out rather than by what part of the appliance it concerns.

All 18 guides
A gas cooktop burner clicking with a small spark and no flame, an empty pan above it.
Why the cooktop behaves that way

Common problems

A finger touching the lock key on a black glass cooktop's control strip, the display blank.
Cooktop checks you can safely make

Troubleshooting

A razor scraper held flat against a black glass cooktop, lifting a dried spill.
Keeping the cooktop out of trouble

Maintenance and prevention

A kitchen with a gas cooktop switched off and every knob at off, the back door propped open to air the room.
When to stop using the cooktop

Gas, fire and burn safety

A gas cooktop and an induction cooktop set side by side into one long counter, both clean and off.
Which cooktop suits the kitchen

Choosing and comparing

An empty rectangular cutout in a stone countertop, a cooktop resting on padding beside it.
Set up to last

Installation and setup

Reading did not fix it?

The work itself

Every guide here ends in the same place: what a technician actually does about it, in the order it gets done.

10 kinds of workCheapest cause firstWhat a visit costs See what we do

Wondering what a cooktop repair costs? That question has a page to itself rather than a line here, because nobody can fairly name a figure before a technician has lifted the top or opened the cabinet beneath it — cooktop repair cost.

Not sure
where to start?

Most cooktop calls start from one of a handful of questions. Each is getting a guide that answers it before anything is booked, and a few of them end with a fix that costs nothing.

Or start from the symptom

The cooktop is acting up and the reason is unclearCooktop checks worth making before you book a technician

The breaker and the outlet in the base cabinet, the gas shutoff, the lock, caps and pans on top, one timed boil, and the notes that make a visit shorter.

Before you phone or fill in the formFinding a cooktop model number without pulling it from the counter

The underside of the chassis seen from the cabinet, under a burner pan or grille, the edge of a rangetop control panel, the downdraft blower, and the paperwork that often saves the search.

There is a gas smell around the cooktopA Gas Smell Over the Cooktop: What to Do in the First Minutes

Why no knob, touch key or downdraft switch gets touched, where gas runs in the cabinet below, what to tell the utility and when a burner may be lit again.

You are choosing between a repair and a new cooktopRepair or replace a cooktop: the cutout, the supply and the part that failed

Igniters, elements and switches are worth fixing on nearly any cooktop; a discontinued board, glass nobody stocks or a new model that will not fit the old counter opening are where the sums change.

When reading
is not enough.

If the checks in a guide did not settle it, a technician picks up from there. The visit, stop by stop.

What repairs cost
  1. 01Each burner and zone, tried in turn
  2. 02The price, before any part is fitted
  3. 03The usual parts in the van
  4. 04Repaired, then cooked on

When there is
no time to read.

These five can let gas into the kitchen, set a fire going, or keep heating a zone that no control on the counter will shut down. Each page puts the causes in the order worth checking, and says when to stop and book.

All 17 problems
A quiet US home kitchen with a stainless gas cooktop set into a stone countertop, every burner dark and the grates empty, the back door open to a sunny yard where the family stands together outside. Gas, fire, broken glass or live current

Cooktop Gas Smell

5 causes, cheapest first

 A US home kitchen with a black glass electric cooktop set into a quartz countertop, a thin wisp of smoke rising from a charred spill on one dark ring, every control switched off and no pan on top. Gas, fire, broken glass or live current

Cooktop Burning Smell

6 causes, cheapest first

 A US home kitchen with a coil electric cooktop set into a laminate countertop, one coil glowing bright orange with no pan on it while all its knobs sit at off, the counter around it cleared. Gas, fire, broken glass or live current

Cooktop Burner or Element Won't Turn Off

6 causes, cheapest first

 A close view of a black induction cooktop set flush into a pale stone countertop, a single crack running across one cooking zone, every zone switched off and dark, nothing resting on the glass. Gas, fire, broken glass or live current

Glass Cooktop Cracked

6 causes, cheapest first

 A US home kitchen at dusk with a white radiant glass cooktop set into a butcher-block countertop, every zone off and dark, and in the hallway beyond an open breaker panel with one breaker in the tripped position. Gas, fire, broken glass or live current

Cooktop Tripping Breaker

6 causes, cheapest first
A parent and a teenager stirring a pan together over a gas cooktop set into a kitchen island
For the heart of your home.

Questions about
the guides.

Can a cooktop guide replace a technician?
No. They explain what happens under the grates and the glass and which checks are safe for an owner, so simple causes get crossed off and the rest can be put into words for the technician. Wherever a guide gets close to a gas connection, live wiring or the boards under the glass, it tells you to stop.
Are the guides written for my make?
Most are written for a kind of cooktop rather than a single maker, because sealed gas burners, radiant elements and induction zones behave much alike from brand to brand. When a brand departs from the usual design the guide points it out, and the manual in your kitchen drawer overrules anything written here.
Which cooktop guide should I start with?
If the cooktop is misbehaving right now, the problem pages are quicker, sorted by what you notice. The guides are longer and suit a question you can take time over: why a flame lifts off its burner, what to check before a visit, or whether an older top deserves another repair.
What sources do the cooktop guides rely on?
Specific claims in a cooktop guide point to where they came from: a maker's installation or owner's manual, or gas and fire safety advice published by a public body. Where no source is named, the point is offered as what our technicians have seen on cooktops, never as a rule.

Back to your everyday

Let’s get your cooktop working again.

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(844) 252-4077 Schedule a repair