Monogram gas cooktop
showing LOCKED
Monogram's stainless gas cooktops have a gas lockout set from the Lock Control pad.
Mon–Sat, 8am–8pm
- Mode, not a failure
- No repair needed
- Source: Monogram
Book a visit
Three short steps, about a minute.
or call (844) 252-4077
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What LOCKED
actually means.
Monogram's stainless gas cooktops have a gas lockout set from the Lock Control pad. When it engages, the LOCKED icon blinks and then stays lit; gas to the cooktop is shut off and the control is locked until you repeat the same steps.
Monogram cooktop display
What to do when LOCKED shows on the cooktopKind of codeMode, not a failure
A state the cooktop was put in, or one it picked deliberately — a child lock, a demo mode that lights the keys but heats nothing, a residual-heat letter over a zone that is still warm, a prompt that no pan has been found. Nothing has broken and no part is called for.
Usually leads toNo repair
Make sure every knob is off; Monogram only lets the lockout change with all knobs off.
Shows up asCooktop Burner Won't Light
The igniter clicks but the gas never catches, the burner lights only after several tries, or nothing happens at all when the knob is turned.
MakeMonogram
GE Appliances' luxury line, which sells cooktops and rangetops for the built-in kitchen.
SourceMonogram gas cooktop owner's manual (30 and 36 inch stainless)
Monogram 30- and 36-inch stainless gas cooktops with a display and Lock Control pad (for example ZGU36RSLSS).
Before you book,
in this order.
Each step comes from Monogram's own guidance for LOCKED on its cooktops. Follow it to the end: the last card says whether this is a visit.
Make sure every knob is off; Monogram only lets the lockout change with all knobs off.
Press and hold Lock Control for three seconds until it beeps, then release within five seconds.
If LOCKED will not clear, book a visit.
Cleared?
The cooktop came right without a new part. If the same message returns while a zone or burner is on, or the top shuts itself down again mid-meal, treat it as a fresh problem and book it.
What not to do
LOCKED is not a gas valve failure. It is a feature someone turned on.
What you may
notice with it.
The cooktop problems LOCKED tends to arrive with. Answer these at the cooktop before anyone is booked.
All problems
No repair indicated
Nothing to repair.
A state the cooktop was put in, or one it picked deliberately — a child lock, a demo mode that lights the keys but heats nothing, a residual-heat letter over a zone that is still warm, a prompt that no pan has been found. Nothing has broken and no part is called for.
Monogram
cooktops.
GE Appliances' luxury line, which sells cooktops and rangetops for the built-in kitchen.
Monogram cooktop repairMore Monogram codes
Mode, not a failure on other makes
Gas cooktop
A gas cooking surface dropped into a countertop cutout, with its gas line and power cord running down into the cabinet underneath.
Electric cooktop
A coil or smooth-glass radiant cooking surface built into the countertop and wired to its own circuit in the cabinet or wall behind it.
Induction cooktop
A glass cooktop in the counter that heats the pan itself through magnetic coils, run by power boards and cooled by a fan underneath.
In Monogram's own words
To lockout the flow of gas to the cooktop and to lock the control, press and hold the Lock Control pad for 3 seconds
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Monogram 30- and 36-inch stainless gas cooktops with a display and Lock Control pad (for example ZGU36RSLSS).
Monogram LOCKED cooktop repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about LOCKED.
Can I clear LOCKED myself?
Why won't my Monogram gas cooktop unlock?
Does the Monogram lockout stop the gas or just the display?
Why does my Monogram ZGU36RSLSS chime instead of locking?
Back to your everyday
Still showing LOCKED?
Book with the code copied exactly, the full model number, and whether there is any smell of gas or burning — with a code in hand, that is where the diagnosis starts.