The touch strip along the front of a black glass cooktop set into a white counter, a small key symbol lit beside the power button and every zone dark.

Miele cooktop
showing LOC

LOC on a Miele cooktop means the system lock or safety lock is on.

(844) 252-4077

Mon–Sat, 8am–8pm

  • Mode, not a failure
  • No repair needed
  • Source: Miele

Book a visit

Three short steps, about a minute.

or call (844) 252-4077

Before you book,
in this order.

Each step comes from Miele's own guidance for LOC on its cooktops. Follow it to the end: the last card says whether this is a visit.

01

Hold the lock control for 6 seconds (or the pair Miele names for the safety lock) and wait for the countdown to finish.

02

Keep your finger on the control for the full 6 seconds before letting go.

03

If LOC is still shown after the countdown ends, book a visit.

Cleared?

The cooktop came right without a new part. If the same message returns while a zone or burner is on, or the top shuts itself down again mid-meal, treat it as a fresh problem and book it.

What not to do

LOC is not an electronic problem. It shows that a lock is active and will clear after the countdown.

What you may
notice with it.

The cooktop problems LOC tends to arrive with. Answer these at the cooktop before anyone is booked.

All problems

No repair indicated

Nothing to repair.

A state the cooktop was put in, or one it picked deliberately — a child lock, a demo mode that lights the keys but heats nothing, a residual-heat letter over a zone that is still warm, a prompt that no pan has been found. Nothing has broken and no part is called for.

In Miele's own words

The system lock/safety lock is activated.
Miele USA cooktop support: LOC on the display Miele USA cooktop support: LOC on the display

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Shown on Miele cooktops with a timer display.

Miele LOC cooktop repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A parent and a teenager stirring a pan together over a gas cooktop set into a kitchen island
For the heart of your home.

Questions
about LOC.

Can I clear LOC myself?
Hold the lock control for 6 seconds (or the pair Miele names for the safety lock) and wait for the countdown to finish.
How long does it take to clear LOC on a Miele?
Hold the control for 6 seconds, then wait for the countdown in the timer display.
What is the difference between the system lock and the safety lock?
The system lock stops the cooktop from switching on; the safety lock only limits what can be changed.
Why does the Miele timer display count down after I hold the control for LOC?
The countdown is part of unlocking. Miele says the system lock or safety lock is released once the seconds have counted down. Wait for it to finish before switching on a zone.

Back to your everyday

Still showing LOC?

Book with the code copied exactly, the full model number, and whether there is any smell of gas or burning — with a code in hand, that is where the diagnosis starts.

(844) 252-4077 Schedule a repair