Hestan smart rangetop
showing ER03
ER03 on a Hestan Smart Burner means the battery in the Cue pan is low.
Mon–Sat, 8am–8pm
- Mode, not a failure
- No repair needed
- Source: Hestan
Book a visit
Three short steps, about a minute.
or call (844) 252-4077
Loading appointment form…
The appointment form couldn’t load. Please try again.
What ER03
actually means.
ER03 on a Hestan Smart Burner means the battery in the Cue pan is low.
Hestan cooktop display
What to do when ER03 shows on the cooktopKind of codeMode, not a failure
A state the cooktop was put in, or one it picked deliberately — a child lock, a demo mode that lights the keys but heats nothing, a residual-heat letter over a zone that is still warm, a prompt that no pan has been found. Nothing has broken and no part is called for.
Usually leads toNo repair
Replace the battery in the Cue pan.
Shows up asCooktop Controls Unresponsive
Touch keys or a slider do nothing, the display lights but ignores every press, or a knob turns without starting its burner or element.
MakeHestan
A California maker of pro-style gas cooking, with rangetops for the home kitchen.
SourceHestan KRT and KRTS rangetop use and care manual, Smart Burner error codes
Hestan KRTS smart rangetop, Smart Burner only; the KRTS is not in Hestan's 2026 indoor catalog. KRT rangetops without the Smart Burner show no ER codes.
Before you book,
in this order.
Each step comes from Hestan's own guidance for ER03 on its cooktops. Follow it to the end: the last card says whether this is a visit.
Replace the battery in the Cue pan.
Let the Cue pan cool before you open it to change the battery.
If ER03 stays with a fresh battery in the pan, book a visit.
Cleared?
The cooktop came right without a new part. If the same message returns while a zone or burner is on, or the top shuts itself down again mid-meal, treat it as a fresh problem and book it.
What not to do
ER03 is not a burner or rangetop problem. It is a low battery warning from the Cue pan.
What you may
notice with it.
The cooktop problems ER03 tends to arrive with. Answer these at the cooktop before anyone is booked.
All problems
Cooktop Controls Unresponsive
5 causes, cheapest first
No repair indicated
Nothing to repair.
A state the cooktop was put in, or one it picked deliberately — a child lock, a demo mode that lights the keys but heats nothing, a residual-heat letter over a zone that is still warm, a prompt that no pan has been found. Nothing has broken and no part is called for.
Hestan
cooktops.
A California maker of pro-style gas cooking, with rangetops for the home kitchen.
Hestan cooktop repairMore Hestan codes
Mode, not a failure on other makes
Induction cooktop
A glass cooktop in the counter that heats the pan itself through magnetic coils, run by power boards and cooled by a fan underneath.
Rangetop
A pro-style gas cooking top with its knobs across the front, set into a notch above a base cabinet, often with a griddle or char-broiler beside the burners.
In Hestan's own words
ER03 - Low battery
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Hestan KRTS smart rangetop, Smart Burner only; the KRTS is not in Hestan's 2026 indoor catalog. KRT rangetops without the Smart Burner show no ER codes.
Hestan ER03 cooktop repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about ER03.
Can I clear ER03 myself?
Where is the battery Hestan means by ER03?
Will ER03 stop my Hestan burner from working?
Can I put off the battery change after ER03 on a Hestan KRTS Smart Burner?
Back to your everyday
Still showing ER03?
Book with the code copied exactly, the full model number, and whether there is any smell of gas or burning — with a code in hand, that is where the diagnosis starts.