The touch strip along the front of a black glass cooktop set into a white counter, a small key symbol lit beside the power button and every zone dark.

Hestan smart rangetop
showing ER08

ER08 on a Hestan smart rangetop means it failed to connect to Wi-Fi, because the network details entered were wrong or the network is down.

(844) 252-4077

Mon–Sat, 8am–8pm

  • Mode, not a failure
  • No repair needed
  • Source: Hestan

Book a visit

Three short steps, about a minute.

or call (844) 252-4077

Before you book,
in this order.

Each step comes from Hestan's own guidance for ER08 on its cooktops. Follow it to the end: the last card says whether this is a visit.

01

Check that your Wi-Fi network is working.

02

Redo the Wi-Fi setup with the correct details.

03

Keep cooking as normal meanwhile; ER08 only concerns the network.

Cleared?

The cooktop came right without a new part. If the same message returns while a zone or burner is on, or the top shuts itself down again mid-meal, treat it as a fresh problem and book it.

What not to do

ER08 does not affect lighting or cooking on the burners. It means the rangetop could not join the Wi-Fi network.

What you may
notice with it.

The cooktop problems ER08 tends to arrive with. Answer these at the cooktop before anyone is booked.

All problems

No repair indicated

Nothing to repair.

A state the cooktop was put in, or one it picked deliberately — a child lock, a demo mode that lights the keys but heats nothing, a residual-heat letter over a zone that is still warm, a prompt that no pan has been found. Nothing has broken and no part is called for.

In Hestan's own words

ER08 - Failed to connect to wifi
Hestan KRT and KRTS rangetop use and care manual, Smart Burner error codes Hestan KRT and KRTS rangetop use and care manual, Smart Burner error codes

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Hestan KRTS smart rangetop, Smart Burner only; the KRTS is not in Hestan's 2026 indoor catalog. KRT rangetops without the Smart Burner show no ER codes.

Hestan ER08 cooktop repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A parent and a teenager stirring a pan together over a gas cooktop set into a kitchen island
For the heart of your home.

Questions
about ER08.

Can I clear ER08 myself?
Check that your Wi-Fi network is working.
Can I cook on my Hestan rangetop with ER08?
Yes. ER08 is a Wi-Fi setup message, not a cooking problem.
How do I clear ER08?
Redo the Wi-Fi setup with the correct network details.
Why does ER08 appear after Wi-Fi setup on a Hestan KRTS smart rangetop?
Hestan says wrong provisioning information, meaning the network details entered during setup, is one cause. A network that is down gives the same code, so check that first.

Back to your everyday

Still showing ER08?

Book with the code copied exactly, the full model number, and whether there is any smell of gas or burning — with a code in hand, that is where the diagnosis starts.

(844) 252-4077 Schedule a repair