Smeg ceramic cooktop
showing SHO
SHO is Smeg's Showroom setting, made for store demonstrations.
Mon–Sat, 8am–8pm
- Mode, not a failure
- No repair needed
- Source: Smeg
Book a visit
Three short steps, about a minute.
or call (844) 252-4077
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What SHO
actually means.
SHO is Smeg's Showroom setting, made for store demonstrations. The control panel stays active while the heating elements are turned off, and the display shows SHO for a second every minute.
Smeg cooktop display
What to do when SHO shows on the cooktopKind of codeMode, not a failure
A state the cooktop was put in, or one it picked deliberately — a child lock, a demo mode that lights the keys but heats nothing, a residual-heat letter over a zone that is still warm, a prompt that no pan has been found. Nothing has broken and no part is called for.
Usually leads toNo repair
Set the Showroom option back to off in the secondary menu; Smeg says the menu opens within two minutes of powering the cooktop.
Shows up asCooktop Element Not Heating
A coil stays black, a radiant ring under the glass never glows, or a zone warms so weakly that a pot of water will not boil.
MakeSmeg
An Italian maker known for its retro styling, whose US catalog includes built-in cooktops.
SourceSmeg ceramic cooktop manual (SEU304EMTB)
Smeg SEU ceramic (radiant) cooktops; read from the manual Smeg links from the SEU304EMTB product page.
Before you book,
in this order.
Each step comes from Smeg's own guidance for SHO on its cooktops. Follow it to the end: the last card says whether this is a visit.
Set the Showroom option back to off in the secondary menu; Smeg says the menu opens within two minutes of powering the cooktop.
If the two-minute window has passed, switch the cooktop off at the breaker and back on, then open the menu straight away.
If you cannot reach the menu or SHO keeps coming back, book a visit.
Cleared?
The cooktop came right without a new part. If the same message returns while a zone or burner is on, or the top shuts itself down again mid-meal, treat it as a fresh problem and book it.
What not to do
SHO does not mean an element or a relay has failed. Nothing heats because the cooktop has been told not to.
What you may
notice with it.
The cooktop problems SHO tends to arrive with. Answer these at the cooktop before anyone is booked.
All problems
Cooktop Element Not Heating
6 causes, cheapest first
No repair indicated
Nothing to repair.
A state the cooktop was put in, or one it picked deliberately — a child lock, a demo mode that lights the keys but heats nothing, a residual-heat letter over a zone that is still warm, a prompt that no pan has been found. Nothing has broken and no part is called for.
Smeg
cooktops.
An Italian maker known for its retro styling, whose US catalog includes built-in cooktops.
Smeg cooktop repairMore Smeg codes
Mode, not a failure on other makes
Gas cooktop
A gas cooking surface dropped into a countertop cutout, with its gas line and power cord running down into the cabinet underneath.
Electric cooktop
A coil or smooth-glass radiant cooking surface built into the countertop and wired to its own circuit in the cabinet or wall behind it.
Induction cooktop
A glass cooktop in the counter that heats the pan itself through magnetic coils, run by power boards and cooled by a fan underneath.
In Smeg's own words
in this mode, the appliance turns off the heating elements and keeps the control panel active (useful for in-store demonstrations).
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Smeg SEU ceramic (radiant) cooktops; read from the manual Smeg links from the SEU304EMTB product page.
Smeg SHO cooktop repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about SHO.
Can I clear SHO myself?
Why does my new Smeg ceramic cooktop light up but stay cold?
How do I leave Showroom mode on a Smeg ceramic cooktop?
What are the other options in the Smeg SEU secondary menu besides Showroom?
Back to your everyday
Still showing SHO?
Book with the code copied exactly, the full model number, and whether there is any smell of gas or burning — with a code in hand, that is where the diagnosis starts.