Samsung induction cooktop
showing A2
A2 is Samsung's DC motor lock message: the cooling fan under the cooktop cannot run, because of the board, the wiring or something blocking the blade.
Mon–Sat, 8am–8pm
- Cooling fan and downdraft
- Cooling fan and downdraft repair
- Source: Samsung
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What A2
actually means.
A2 is Samsung's DC motor lock message: the cooling fan under the cooktop cannot run, because of the board, the wiring or something blocking the blade.
Samsung cooktop display
What to do when A2 shows on the cooktopKind of codeCooling fan and downdraft
The fan that pulls air through the electronics under an induction top, or the blower behind a downdraft vent, turned slower than the control expected or would not stop. A drawer packed tight against the chassis, a greasy filter and a loose plug come first; a worn motor or its speed sensor comes after.
Usually leads toCooling fan and downdraft repair
The fan that cools an induction or touch-control cooktop's boards, and the downdraft vent that rises behind the cooking surface or pulls air down between the burners.
Shows up asCooktop Fan Runs Constantly
The cooling fan under an induction or touch-control cooktop keeps running long after cooking, or a downdraft blower will not shut off or retract.
MakeSamsung
A Korean electronics maker that sells built-in cooktops in the US, induction among them.
SourceSamsung NZ30A3060UK induction cooktop user manual (English), Information codes
Printed in the information code tables of Samsung's manuals for the NZ30A3060UK and NZ30K7880US induction cooktops (both carry a U.S.A. warranty page).
Before you book,
in this order.
Each step comes from Samsung's own guidance for A2 on its cooktops. Follow it to the end: the last card says whether this is a visit.
Turn the cooktop off and check that nothing in the cabinet below is pressing on the underside.
Keep the breaker off until the fan has been checked, rather than cooking with A2 on the display.
Book a visit if A2 stays; the cooktop needs its fan.
Still there?
It usually turns into cooling fan and downdraft repair. Book with the code and the model number.
What not to do
A2 is not an overheat reading, though a stalled fan leads to one. It is also not a pan or zone code; the message is about the DC motor that drives the fan.
What you may
notice with it.
The cooktop problems A2 tends to arrive with. Answer these at the cooktop before anyone is booked.
All problems
Where A2 usually leads
Cooling fan and downdraft repair.
Samsung
cooktops.
A Korean electronics maker that sells built-in cooktops in the US, induction among them.
Samsung cooktop repair
Gas cooktop
A gas cooking surface dropped into a countertop cutout, with its gas line and power cord running down into the cabinet underneath.
Electric cooktop
A coil or smooth-glass radiant cooking surface built into the countertop and wired to its own circuit in the cabinet or wall behind it.
Induction cooktop
A glass cooktop in the counter that heats the pan itself through magnetic coils, run by power boards and cooled by a fan underneath.
In Samsung's own words
DC Motor Locking Information
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Printed in the information code tables of Samsung's manuals for the NZ30A3060UK and NZ30K7880US induction cooktops (both carry a U.S.A. warranty page).
Samsung A2 cooktop repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about A2.
Can I clear A2 myself?
Where is the fan on a Samsung induction cooktop?
Can I use my Samsung while A2 is showing?
What can lock the DC motor that Samsung names in the A2 message?
Back to your everyday
Still showing A2?
Book with the code copied exactly, the full model number, and whether there is any smell of gas or burning — with a code in hand, that is where the diagnosis starts.