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A finger touching the lock key on a black glass cooktop's control strip, the display blank.

Cooktop checks you can safely make

Troubleshooting
guides.

The checks an owner can make on a cooktop without risk, and the point where carrying on stops making sense.

(844) 252-4077

Mon–Sat, 8am–8pm

  • Three guides
  • Read before you book
  • Says where to stop

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Troubleshooting,
guide by guide.

Use this section in the time between noticing a problem and booking a visit: the checks that are safe for anyone to make on a cooktop, in an order that finds the common answers first. Most of them happen in two places people forget, the house breaker panel and the base cabinet under the counter, where the outlet, the junction box and the gas shutoff live.

All 18 guides
An open base cabinet beneath a gas cooktop in a US home kitchen, the drawers pulled out and emptied, a flashlight beam falling on a yellow-handled gas shutoff valve and a plugged-in power cord at the back wall.
5-minute read

Cooktop checks worth making before you book a technician

The breaker and the outlet in the base cabinet, the gas shutoff, the lock, caps and pans on top, one timed boil, and the notes that make a visit shorter.

A fingertip pressing a small padlock-marked touch pad on the black glass of an induction cooktop set into a light oak counter in a US home kitchen, a dry stainless saucepan resting on a dark zone nearby.
5-minute read

Unlocking a touch-control cooktop that ignores every key

Where the lock key hides, how long to hold it, why a power cut can leave glass locked, wet fingers and spills on the keys, and when the touch board itself has failed.

A view up from an open, emptied drawer base beneath a gas cooktop in a US home kitchen, a phone held flat with its flashlight lit toward a blank silver data plate with no characters on the metal underside of the cooktop.
5-minute read

Finding a cooktop model number without pulling it from the counter

The underside of the chassis seen from the cabinet, under a burner pan or grille, the edge of a rangetop control panel, the downdraft blower, and the paperwork that often saves the search.

Cooktop checks you can safely make.

They also cover the jobs that come up again and again: releasing a touch-control lock that makes a healthy cooktop look dead, and finding a model number on an appliance whose label faces the cabinet floor instead of the room.

Every guide marks where to stop. Gas connectors, valves and hard wiring are never part of an owner's checks, and cracked glass means the breaker goes off and stays off.

Not sure where to start?

The short answerCooktop checks worth making before you book a technician

Five cooktop troubleshooting checks settle many problems before a visit: the breaker and the outlet or junction box in the base cabinet, the gas shutoff on a gas model, the lock or a power-cut reset on the controls, caps and pans on top, and one timed boil on the zone in question.

The short answerUnlocking a touch-control cooktop that ignores every key

A cooktop control lock blocks the touch keys so nothing switches on by accident.

The short answerFinding a cooktop model number without pulling it from the counter

The usual cooktop model number location is a rating plate on the underside of the chassis, read from the open cabinet below with a flashlight.

When reading
is not enough.

If the checks in these guides did not settle it, the visit picks up from there, stop by stop.

What repairs cost
  1. 01Each burner and zone, tried in turn
  2. 02The price, before any part is fitted
  3. 03The usual parts in the van
  4. 04Repaired, then cooked on

The problems
these answer.

Each has a page of its own, with the causes in the order worth checking.

All 17 problems
A close view of a finger pressing the touch controls of a black glass cooktop set into a gray quartz countertop, the display dim with one unreadable symbol lit, a damp cloth lying near the keys. Problem

Cooktop Controls Unresponsive

5 causes, cheapest first

 A stainless gas cooktop set into a granite countertop in a US home kitchen, a hand lifting a burner cap to reseat it, the grate set aside on a folded towel and every knob off. Problem

Cooktop Burner Won't Light

6 causes, cheapest first

 A US home kitchen with a black radiant glass cooktop set into a granite countertop, one ring glowing orange while the ring beside it stays dark under a pot of still water. Problem

Cooktop Element Not Heating

6 causes, cheapest first

 A US home kitchen at dusk with a white radiant glass cooktop set into a butcher-block countertop, every zone off and dark, and in the hallway beyond an open breaker panel with one breaker in the tripped position. Gas, fire, broken glass or live current

Cooktop Tripping Breaker

6 causes, cheapest first
A parent and a teenager stirring a pan together over a gas cooktop set into a kitchen island
For the heart of your home.

Questions about
troubleshooting.

Which tools do the troubleshooting guides expect me to have?
A flashlight, a phone camera and a small magnet handle nearly every check. No guide in this section has you remove a cover, undo a fitting or raise the cooktop.
Why do the guides keep sending me to the cabinet below the cooktop?
Because that is where a cooktop's supply and label usually are: the plug or junction box, the gas shutoff and connector, and the rating plate on the underside of the chassis.
Once the checks are done, what details make the booking useful?
The model and serial numbers, which burner or zone misbehaves and how, anything shown on the display, and what the checks ruled out.

The other
sections.

Split by what you are trying to find out rather than by which part of the appliance it concerns.

All guides
A gas cooktop burner clicking with a small spark and no flame, an empty pan above it.
Why the cooktop behaves that way

Common problems

A razor scraper held flat against a black glass cooktop, lifting a dried spill.
Keeping the cooktop out of trouble

Maintenance and prevention

A kitchen with a gas cooktop switched off and every knob at off, the back door propped open to air the room.
When to stop using the cooktop

Gas, fire and burn safety

A gas cooktop and an induction cooktop set side by side into one long counter, both clean and off.
Which cooktop suits the kitchen

Choosing and comparing

An empty rectangular cutout in a stone countertop, a cooktop resting on padding beside it.
Set up to last

Installation and setup

Not sure which section?

Start from your question

The four questions most visits start with, each with the guide that answers it.

18 guidesWhere to start Where to start

Back to your everyday

Let’s get your cooktop working again.

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